Please unload the kitchen sink and tidy as much as possible. Let us know in advance about any extra tidying needs or valuable items we should be aware of.

You will receive a detailed checklist with your booking. Services we do not provide include laundry, dishwashing, entering drawers/closets (unless pre-approved), climbing tall ladders, extensive grout work, cleaning TV screens, opening windows, moving heavy/antique furniture or appliances, cleaning under excessive clutter, pet waste/rodent areas, hand-wiping tall chandeliers, hand-washing floors, or washing walls (unless added to Deep Refresh).

After service, you’ll receive a text with the option to tip. You can also leave cash or contact the office to add a recurring tip. Tips are never expected, but always appreciated.

You can reach us anytime via our contact page, email or by calling 234-564-7137. We aim to respond quickly—usually within one business day.

We use high-quality, mostly eco-friendly products that are effective and safer for your home, family, pets, and the environment.

With the exception of having your house professionally cleaned in the last 30 days, your house will need deep cleaning. If we arrive and your house is immaculate already, your cleaning team will switch you to a one time or recurring clean rate. Deep cleaning allows us to address built-up soap scum, grease, dust, and other areas that regular maintenance cleanings cannot fully handle.

No. Most clients are not home. Please provide a key, garage code, or door code. We always lock up when leaving unless you instruct us otherwise.

This is for the safety of our team and to comply with our insurance. Moving heavy items risks injury and potential damage to your home. We’re happy to clean those areas if you move items 24-48 hours in advance.

Please contact the office within 24 hours. We take feedback seriously and will work with you to make it right.

We understand life happens. Please give us at least 48 hours notice whenever possible by calling 234-564-7137.